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SQUARESPACE HELP CENTER
The Squarespace Help Center has the most comprehensive list of Squarespace tutorials you’ll find anywhere in an organized, searchable database.
The Launch Course includes detailed Squarespace video tutorials and provides an easy step-by-step process to customize and launch your website.
THE LAUNCH COURSE
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Squarespace Support
Contact Squarespace support if you need immediate help or if you have a question about Squarespace that is not answered in the help guide database.
Free Email Support
If you purchased your template within the last 30 days and have a question that goes beyond basic Squarespace stuff, submit a support ticket to me.
Paid Email Support
If you are outside the 30-day free support window or you need simple CSS tweaks, fill out the form below to submit a paid support ticket. Fee is $100/hr.
PLEASE READ THE FAQ BEFORE OPENING A SUPPORT TICKET
Frequently Asked Questions
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Within 48 hours of purchase, the template will be transferred to your Squarespace account as a new trial website. You will receive an email when this happens. If you don’t have a Squarespace account yet, you will have the opportunity to create one—no need to do this in advance!
Once you’ve accepted the contributor invitation, ownership will be transferred to you in a few business days (if you paid in full) or after your final payment is made (if you chose a payment plan).
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The template will be transferred to your Squarespace account as a new trial website. You can customize the template without disrupting your current website. When you're ready to launch your new website, transfer your domain name from your old site, cancel your old Squarespace plan, and sign up for a new plan on the new site.
You can contact Squarespace support for a refund on any time not used on your old annual plan and you will receive 20% discount on your new annual plan. The Launch Course includes a tutorial on how to transfer or connect your domain name.
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If you paid for the template in full ownership will be transferred a few days after you accept the contributor invitation. If you chose a payment plan, ownership will be transferred after the final payment is made.
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Go to the following domain name. Replace “yourdomain” with your built-in Squarespace domain.
yourdomain.squarespace.com/config/extendtrial
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Yes! You can add anything you want to the template, just like any other Squarespace website.
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You can log in here.
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No, but you can choose one of our vetted design partners from The Directory.
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Please see the Launch Course lesson on Saved Sections. This will allow you to rebuild any sections or pages from the template if you feel like you messed them up by accident.
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Go to Website > Pages and scroll down to the bottom where it says “Deleted Pages.” From here you can restore pages deleted within the last 30 days.
You can also use Saved Sections to rebuild sections or pages from the template. Please see the Launch Course lesson on Saved Sections for more info.
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If you are using the template for your own website, you may remove the site credits page and footer link. If you are a designer using the template for a client site, you must keep the site credits page and leave attribution linking back to katescott.co.
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No, you may only use the template on one website. If you would like to use it on another website, you must purchase another license.
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Due to the digital nature of Squarespace templates, we do not offer refunds. Please make sure you read all of the information on the sales page before purchasing!
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